Following the January announcement that the experts from the former Doyle Palma team would join forces with the local North Sails loft in Mallorca, Spain, the newly combined facilities and the team are taking shape in the heart of the global Superyacht industry.
The enhanced personnel, increased capacity, and expanded resources look set to offer clients, for both Superyachts and local boat owners alike, a market-leading customer service unrivaled anywhere in the world.
With a combined loft space of 6,518m2, 42 staff, three vehicles for sails transportation, two with 1.5-ton cranes, as well as storage for 2000 sails, North Sails in Palma is unquestionably the best service site in the world for quality, capacity and turn around.
Since announcing the merger, both senior management teams from North Sails and the former Doyle Palma team, have been working collaboratively to structure the combined operations and organizations to optimize the customer experience. With unparalleled experts, loft space, knowledge, technology and facilities, the newly restructured Palma lofts build on years of experience to ensure the best service and results for clients. The two lofts feature modern high-powered specialist sewing machines, two sail washing facilities; and the dockside office facilities located in STP will serve as a convenient customer meeting point.
The former team from Doyle Palma headed by Quinny Houry, Fiona Bruce, and Russell Thom have always placed a high priority on customer service. “By joining forces with North Sails we can together give all our clients the customer service they expect while improving our offer through North Sails products and the worldwide sales and service network,” says Fiona Bruce, Palma Site Manager overseeing the newly combined loft management for all three locations.
Quinny Houry, Superyacht Sales: “Our combined team of sail experts have enjoyed sharing insights and knowledge with our new North colleagues, and we feel confident our customers will only see improvements going forward. We are also very excited about the opportunity to offer all our clients the cutting-edge 3Di technology and the world’s largest network of lofts across five continents.”
Scott Zebny, North Sails Superyacht Specialist: “Bringing the former Doyle Palma team into the North Sails family has been extremely rewarding for everyone, and we appreciate how they value their customers. We have listened to everyone involved to determine the best operational structure and will keep listening to our customers and employees to ensure we have the very best set-up, not just for the Superyacht clients who come through Palma but also for any boat owner based in or visiting Mallorca. We are excited about what we can achieve together in 2018 and beyond.”
The combined North Sails Palma loft will now have three operational centers:
- Dockside Office in STP; customer meeting point
- Edificio Global
- Muelle Viejo de Palma
- Camí de l’Escullera
- Palma de Mallorca, Balearic Islands 07012
by North Sails